Policies

Terms and Conditions

Last updated: 25th November 2025

These Terms and Conditions (“Terms”) govern your access to and use of RENOSITE LTD’s website, services, advertising programs, lead generation systems, and all related tools. By using our services, you agree to these Terms.

1. Definitions

  • Client: Any individual or business engaging with RENOSITE LTD.

  • Services: Lead generation, advertising management, CRM systems, software, and consulting.

  • Agreement: The contract formed by accepting these Terms.

2. Service Delivery

We provide marketing, advertising, and lead generation services. Performance may vary based on factors outside our control, including market competition, client responsiveness, ad platform changes, and customer behaviour.

We make no guaranteed promise of conversions, revenue, or sales unless explicitly stated in writing.

3. Client Responsibilities

Clients must:

  • Provide accurate information

  • Communicate in a timely manner

  • Maintain active payment methods

  • Follow platform rules (Facebook, Google, etc.)

  • Respond to leads promptly

Failure to meet these obligations may impact service performance and does not entitle refunds.

4. Payments and Billing

4.1 Fees

All fees must be paid on time and in full. This includes retainers, pay per lead fees, software costs, and advertising spend.

4.2 Refunds

Due to the nature of digital advertising and lead generation, all payments are final and non refundable unless explicitly stated in writing.

4.3 Failed Payments

If payments fail, services may be paused until the issue is resolved.

5. Lead Quality and Replacement

We may offer replacements for leads deemed invalid based on our internal criteria. Replacement decisions are at our sole discretion.

6. Dispute Resolution

Before initiating legal action, both parties agree to attempt to resolve disputes through:

  1. Written notice of the issue

  2. A mandatory 14 day good faith negotiation period

  3. Escalation to mediation if unresolved

Legal jurisdiction will be under UK law unless otherwise agreed in writing.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages

  • We do not guarantee business outcomes

  • Our total liability is limited to the amount paid by the client in the previous 30 days

8. Indemnification

Clients agree to indemnify and hold RENOSITE LTD harmless from all claims, losses, damages, or expenses arising from:

  • Misuse of services

  • Violation of laws

  • Breach of these Terms

  • Client provided content or data

9. Intellectual Property

All content, branding, software, processes, and documentation remain the exclusive property of RENOSITE LTD. Clients may not copy, reproduce, or distribute materials without written permission.

10. Termination

We may terminate services at any time for:

  • Breach of Terms

  • Abusive or inappropriate behaviour

  • Illegal activity

Clients may terminate with written notice, but outstanding fees remain payable.

11. Governing Law

These Terms are governed by and interpreted according to the laws of England and Wales.

12. Contact Information

For questions or legal notices:

By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and the Privacy Policy.

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